Contact us
Have a question for us? We'd love to help! Fill out the form below, or feel free to drop us an email directly at Info@thelovesolexperience.com
Pleas View our FAQ's below for any questions about shipping times or wholesale updates.
Frequently asked questions
What makes Lovesol Cosmetics different from other beauty brands?
At Lovesol Cosmetics, we specialize in high-quality, clean, and natural skincare and beauty products. Our formulas are thoughtfully crafted in small batches using premium ingredients—like our fan-favorite, healing arnica-infused lip glosses—to deliver clinical-grade recovery and a radiant glow without harsh chemicals.
Are your skincare and makeup products cruelty-free?
Yes, absolutely! Lovesol Cosmetics is proudly 100% cruelty-free. We believe in ethical beauty, meaning none of our ingredients, formulations, or finished products are ever tested on animals.
How long will it take for my order to ship?
We know you're excited to get your glow on! We process and ship most orders within 24 hours. Standard shipping across the US typically takes 3 to 8 business days. You will receive a tracking number via email as soon as your package is on its way.
What is the refund policy?
We want you to love your experience with us! However, due to sanitary regulations, cosmetics can not be returned or refunded. If for any reason your product is damaged during delivery, please contact our customer support team with a photo of your damaged product. info@thelovesolexperience.com
Can I change or cancel my order after it's placed?
You can cancel or update your order with no penalty within 12 hours of placing your order, provided it has not shipped yet. If you notice a typo in your shipping address or need to cancel, please email us immediately. Once an order is in transit, we cannot modify it. Please note if this is a wholesale order, you must contact us directly at Info@thelovesolexperience.com
How can I contact customer service for help?
We are always here to assist you! For order inquiries, product questions, or wholesale requests, please reach out to us directly at Info@thelovesolexperience.com. To help us assist you faster, please include your order number and a clear description of your question..
Do you offer wholesale or private label on your cosmetics?
Yes, we do! Lovesol Cosmetics offers both bulk wholesale beauty products and customizable private label cosmetics for boutiques, spas, and beauty brands looking to expand their inventory. Whether you want to stock our established line or put your own branding on our premium, natural skincare and arnica formulas, we provide flexible low minimum order quantities (MOQs). To get started, please email our partnerships team at Info@thelovesolexperience.com with your business details and estimated order volume.